Returns & exchanges

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I apologize, but I do not accept returns. However, please contact me if you have any problems with your order.

 

Conditions of return (only allowable in special circumstances)

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Shipping damages?

If your item is damaged in shipment or there is another problem, let me know as soon as possible and contact the shipment company.

 

Other Notes:

NATURE OF CERAMICS: Due to the inherent properties of ceramic ware, there may be small imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures, and imprint pigments may result in variation in glaze and imprint colors. These variations must be considered acceptable.

Please understand that due to the hand painted / handcrafted nature of our work, no two items are ever exactly alike and imperfections (like brushstrokes) are what make handmade items what they are!

*During winter months - pieces must be at room temperature before being heated up with boiling water or in the microwave. Pieces may go into thermal shock and crack it heated up too much too fast. I will not be responsible for damaged pieces that crack or break due to thermal shock. Scalding, freshly boiled water is not safe for any ceramic piece. Water should be no hotter than 192 degrees F when poured inside - this is the temperature recommended by Keurig coffee makers to protect vessels.